Refund Policy

Last update: 15 Oct 2026

1. Introduction

This Refund Policy explains the circumstances under which Users may receive a refund for a purchased vehicle information report (“Report”). By completing a purchase on the Website, you acknowledge and agree to this Policy.

As the Reports constitute digital content supplied immediately upon payment, the EU 14-day right of withdrawal does not apply once the Report has been delivered, in accordance with the EU Consumer Rights Directive.

2. Automatic Refund Conditions

CheckVIN issues refunds automatically whenever one of the conditions below is met. No user action is required.

A refund will be automatically granted when:

2.1 Report Not Delivered

The Report could not be delivered after a successful payment (it was neither shown in the browser nor sent by email), and our system confirms that delivery failed (e.g., technical delivery error).

2.2 System Error

A critical system error prevented the Report from being generated (e.g., provider outage, internal processing failure).

2.3 Empty Service History

The Report contains no service history entries, meaning the third-party provider returned an empty dataset for service events.

2.4 Invalid VIN

CheckVIN automatically validates the VIN before attempting to generate a Report. If the VIN provided by the User is invalid, mistyped or does not meet standard VIN format requirements, the system will automatically cancel the request and issue a full refund, as the Report cannot be generated.

3. Situations That Do Not Qualify for Refund

Refunds will not be issued in the following situations:

3.1 Partial or Incomplete Data

If the Report contains some data but not all records expected by the User, or if certain fields are missing, incomplete, approximate or delayed. Automotive data availability varies by region, time period and workshop reporting behavior.

3.2 Report Already Delivered & Accessed

Once the Report has been delivered and accessed, no refund is available unless one of the automatic refund conditions (Section 2) applies.

3.3 User Expectations Not Met

No refund will be issued if the User expected the Report to contain manufacturer-level data, official BMW/MINI records or any information not stated on the Website.

4. Refund Processing

4.1 Method of Refund

Refunds are issued automatically through Stripe, to the same payment method used for the original transaction.

4.2 Processing Time

Depending on the User’s bank, refunds generally appear:

within 3 to 10 business days for card payments;
usually sooner for digital wallet payments, depending on the wallet provider.

4.3 One VIN per Order

Each order covers one VIN and one Report. When one of the conditions in Section 2 applies, the full amount of the order is refunded.

5. Fraud or Abuse Prevention

CheckVIN reserves the right to deny refunds in cases of:

5.1 Suspected misuse,

5.2 Fraud attempts,

5.3 Repeated refund claims for different VINs by the same User,

5.4 Abuse of automatic refund conditions.

6. Contact Information

If you believe your situation falls outside the automatic refund conditions and still warrants review, you may contact us at:
Email: order@checkvin.eu

Your request will be reviewed individually in accordance with EU consumer protection laws.